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SF 311 - 24x7 Customer Service Center

SF311 Request for Services

Interact with 311 using Twitter

If this is a police, fire, medical, or other emergency, please call 911 immediately.

Twitter is a popular and free social messaging utility that allows you to send messages (up to 140 characters) via SMS, IM, the website, and third-party applications. Customer Service Representatives are available 24 hours a day, 7 days a week, 365 days a year.

If you would like your information to be private, you will want to use direct messages.

We are concerned about your privacy, so we provide two ways to "tweet" with us:

Option #1:
Follow SF311 - signup page

Follow SF311

  • Send private and public messages to SF311
  • Send direct messages (private) right away
  • Receive important SF311 updates and alerts
  • Requires a one-time authentication using Twitter username and password

Option #2:
Follow SF311 on Twitter

  • Send private and public messsages to SF311
  • Wait for auto-follow before sending private messages. Wait time varies.
  • Receive important SF311 updates and alerts

If you would like to let others see what you are tweeting about, you'll want to use "@SF311"

You can follow us but you don't need to.

  • Only send public messages and not private
  • Does not receive any SF311 updates or alerts

View "Sample Tweets" of our most requested services to help ensure you provide the information needed to service your request.

Have a question or concern? Check out the FAQ before continuing.
If you're not already using Twitter, you'll need to sign up for an account.

The "Twitter" service is a third party application and the City and County of San Francisco cannot guarantee its availability or its response time. You will receive a Direct Message from 311 with either your Service Request number, the answer to your question, or a request for more information from us.