Interact with 311 using TwitterIf this is a police, fire, medical, or other emergency, please call 911 immediately.
Twitter is a popular and free social messaging utility that allows you to send messages (up to 140 characters) via SMS, IM, the website, and third-party applications. Customer Service Representatives are available 24 hours a day, 7 days a week, 365 days a year.
If you would like your information to be private, you will want to use direct messages.
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We are concerned about your privacy, so we provide two ways to "tweet" with us:
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Option #1:
Follow SF311 - signup page
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- Send private and public messages to SF311
- Send direct messages (private) right away
- Receive important SF311 updates and alerts
- Requires a one-time authentication using Twitter username and password
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Option #2:
Follow SF311 on Twitter
http://twitter.com/sf311
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- Send private and public messsages to SF311
- Wait for auto-follow before sending private messages. Wait time varies.
- Receive important SF311 updates and alerts
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If you would like to let others see what you are tweeting about, you'll want to use "@SF311"
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You can follow us but you don't need to.
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- Only send public messages and not private
- Does not receive any SF311 updates or alerts
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View "Sample Tweets" of our most requested services to help ensure you provide the information needed to service your request.
Have a question or concern? Check out the FAQ before continuing.
If you're not already using Twitter, you'll need to sign up for an account.
The "Twitter" service is a third party application and the City and County of San Francisco cannot guarantee its availability or its response time. You will receive a Direct Message from 311 with either your Service Request number, the answer to your question, or a request for more information from us.
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